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Pharmaceuticals

Multi-Cloud Salesforce Platform for Global Healthcare Commercial Operations

Salesforce-enabled operating platform supporting HCP engagement, partner collaboration, field sales execution, and managed Salesforce services.

Client Profile

Global healthcare and pharmaceutical manufacturer supporting HCPs, distributors, pharmacies, and commercial teams across multinational operations.

Business Challenge

Fragmented commercial and HCP workflows
Limited partner self-service access
Manual field sales execution
Need for enterprise governance and SLA-based support

Implemented Solution

Salesforce Cloud Enablement

  • Sales, Service, Marketing, and Experience Cloud capabilities supporting commercial operations
  • Experience Cloud portals for HCPs, distributors, and pharmacies

CRM Workflow Automation

  • Consolidated HCP engagement, visit management, and service workflows
  • Standardized commercial and partner engagement

Reporting, Governance & Support

Salesforce, Power BI, and QlikView reporting SLA-based administration and optimization

Impact

Standardized Salesforce operations across global commercial engagement.

Improved self-service access for HCPs, distributors, and pharmacies

Reduced manual effort across commercial and field workflows

Strengthened enterprise reporting and visibility

Enabled more consistent global governance across the Salesforce environment

Performance Highlights

8-year Salesforce engagement with 99%+ SLA compliance maintained.

4 Salesforce clouds with Power BI and QlikView reporting supporting commercial operations.

6,000+ users supported across 45+ countries.

2 Experience Cloud portals serving HCPs, distributors, and pharmacies.